Dance Reviews

I was really looking forward to getting my Dance bike today after waiting two weeks for it to arrive, but guess what? It never showed up. I sat around for three hours, and the delivery guy didn’t bother to show or even give me a call. Talk about rude! Plus, I had no way to reach him since they didn’t provide any contact info. I tried messaging their so-called concierge service on WhatsApp and sent them an email, but no response came my way. When customer service is this poor, it’s no wonder people leave. I’ve decided to cancel my subscription, and now Dance has lost a customer worth 700 euros. They’ve got what they deserve—good riddance! :)

My bicycle is stuck and customer support hasn't replied for three days. I had to just leave the bike out on the street.

Alright, here we go, and please excuse any typos I might make.

The summary:
I’m giving it a single star because the only decent thing about this company is their reactive support.

The whole saga:
On September 16th, I live close to Paris and got my Dance One bike. The delivery was done in a friendly manner, even though it was left in the street next to my place. I gave it a spin over the weekend but wasn’t really feeling it, so on September 19th, I asked to swap it for the Dance One Step.
The process started off smoothly, but then the real trouble began.

On September 19th, I checked with support about leaving the bike outside overnight since it felt a bit odd for a bike company. They assured me it was fine, so I did, expecting the swap to happen on the 20th.

Fast forward to September 20th: the day wraps up, and the bike is still out there. I reach out to support, and they inform me the change has been pushed back to the 23rd. A bit annoying, but I figured they might have run into some hiccup.

By September 23rd, the bike is still outside. I check the app, and now it’s been delayed to the 26th or 27th.

On September 27th, the change is still postponed to September 30th. I contact support again, but they can’t confirm if my request will be processed. Just wait for the punchline, it gets ironic.

September 29th rolls around, and guess what? The bike has been stolen. Not the best idea to leave an e-bike outside for over a week, right? I reach out to support, provide all the details, and by this point, I’m pretty fed up.

Support tells me they’ll look into it and send a new bike by October 4th.

On October 3rd, I check in with support to confirm the delivery for the next day, and they assure me it’s all set. Drumroll… and surprise, the bike never shows up, lol.

I decide to switch to email support since I was using WhatsApp before, thinking it might make a difference.

I ask for a refund, which they initially ignore (of course), and then I request a bike again. They promise I’d get one the next day…

You can guess how this goes.

On October 7th, I reach out to support again, and they tell me they’re still looking for a van to deliver the bike… LOL.

By October 10th, I’m done. I ask for a refund for the months I couldn’t use the bike. They process it. Then I ask for a bike again, but now it’s a whole mess because they claim they can’t find my address… the same one they delivered the original bike to. Go figure.

They instruct me to cancel the booking on the app, which I do, and then tell me to request a bike again. But hold on, the first bike was stolen, and ironically, you can’t request a “repair” if you don’t have a bike… so I can’t ask for a new one, and support can’t do it for me either.

I finally decide to cancel my subscription because, well, you can guess why.

But wait, there’s more. I have to return the charger, basket, and keys. I ask if I can drop them off somewhere since they seem to struggle with Google Maps and finding my place. What a nice guy I am, right?

Funny enough, I find out their warehouse is literally 5 minutes from my flat. So all this time, they could’ve just told me to swing by, grab the bike, and we’d be done. Anyway, I head over around 6:30 PM - 7 PM, and guess what? No one’s there. I peek inside, and what do I see? 4 vans and maybe 200 e-bikes in that warehouse, just 5 minutes from my home!!! And it was already dark, so you can imagine there’s more.

I’ve never written a review for anything before. I work in marketing, and I’ve never seen a company run like this in my life. Their operation and marketing heads should be fired immediately for thinking it was smart to run a service with these kinds of issues. Even the e-bike rental service in Paris has better logic and service than this.

I genuinely wish you all the worst, honestly. I know folks who could do a way better job than you.

If you’ve made it this far in my review, thanks, and I hope your experience is better than mine. But seriously, don’t waste your time with this company; they really don’t deserve it.

Peace.

Really great support from the team, quick and super helpful! Plus, the buying process and delivery were speedy and straightforward.

I've had my e-bike since May 2022, and honestly, it’s just right for me: 1. no stress over repairs 2. super simple to charge 3. the most stylish ride, it’s sleek yet classy 4. the lock really keeps theft worries at bay 5. I can zip around Berlin way quicker and farther than I ever could on a regular bike or in a car.

I'm really into the bike's design! Plus, the battery life is quite impressive (I reckon I charge it every five days or so). The support team is top-notch; I had them take a look at my bike once, and they showed up the very next day. The technician who handled the repair was super nice! All in all, I totally recommend it.

For sure, this has really changed the way I get around! The application is super user-friendly and the battery life is pretty good.

For a couple of months, I was on the hunt for a city bike in Berlin and stumbled upon this subscription option during the summer. It's a fantastic ebike, and the delivery along with the support/service is top-notch!

Unfortunately, I had a rough time with their customer service. At first, everything was going great. I placed an order for the Dance Scooter, and the delivery was smooth. Two of my buddies thought renting a scooter was a fantastic idea and wanted to hop on board, so I reached out to customer support to see if they had a 'refer a friend' program. (10th May 2022). They told me they thought it was a cool idea and were working on it. Meanwhile, my friends went ahead and got their own scooters. 😊 Then, on the 21st of May, I discovered that such a program was already available in the app, and I had been misinformed. 😠 They kept insisting that the 'refer a friend' program wasn’t available in all apps yet. However, both the Android and Apple Stores indicated it was updated on the 6th of May, just four days before I first inquired about it. 😵 Essentially, I missed out on a free month of subscription for each of my friends simply because the customer service didn’t seem to care. 😡 After that, I canceled my subscription a day late for the new monthly charge and asked if they could refund me out of goodwill. No goodwill was found. 🤯 I was really enjoying the scooter and wanted to keep using it through the summer, but this kind of 'customer-friendly' service just isn’t for me and ruins what could be a great business idea. If Dance.co wants to reach out to me to look into this issue, I’d be more than willing to assist.